Opsgenie is an alert management service used extensively by Walleye escalate alerts to a secondary channel of communication. It is a flexible replacement for other notification mechanisms such as email and SMS, and offers integrations with Slack to manage alerts directly from a private channel. If you would like to use Opsgenie to send alerts from your processes, please submit a ZenDesk request for access.
TL;DR (I got an email about Opsgenie. Now what?)
- Verify your email via link in the welcome email.
- Add your mobile number.
- Install the app and log in.
- Verify that your notifications are correct (default is sufficient).
The rest of this document provides further details regarding Opsgenie. If you have further questions, please open a request in Zendesk or reach out to #support.
Getting Started
When the sysadmin team provisions you for Opsgenie, the following things will happen:
- You will receive an invitation from Opsgenie, containing a link to activate your account. The screen shot below gives an example of the email you will receive.
- Clicking on the activation link will take you to the Opsgenie website, directing you to a login page. Enter your @walleyetrading.net email and continue. You will be redirected to Okta for authentication, then logged in.
- You will be directed to a page where you can configure your account. In particular, you should add a mobile number to receive SMS notifications, set-up the mobile app (recommended), and customize your notifications.
Once you’ve completed the setup, there’s nothing else to do. If an alert is directed to you, you will be notified according to the methods you have defined.
Walleye Expectations for Notifications
We use Opsgenie to inform appropriate users about critical issues affecting Walleye operations. As such, we expect that you will configure your Opsgenie account notifications in such a way that you will be aware of alerts in a timely fashion. If you have added your mobile number and installed the app, the default notification settings are sufficient, as shown below.
You should configure your account to utilize one or more of the following methods for New Alerts:
- Push Notifications via the Opsgenie app (HIGHLY RECOMMENDED!)
- SMS messages
- Voice calls
Email alone is not generally considered to be a sufficient notification strategy, as most people receive too much email to notice an Opsgenie notification for time-critical alerts.
Push Notifications
The Opsgenie app is able to bypass silent/do-not-disturb modes on Apple and Android devices. This can be an excellent feature for people who prefer to have their mobile device notifications silenced, as Opsgenie notifications can still come through. This can also be a problem in situations where you absolutely want silence, e.g. movie theaters. The Opsgenie app does have a “Mute” option in the 3-bar (“hamburger”) menu, so this can be managed as-needed.
Notification Tips
- Configure multiple notification methods over time. For example, you can configure Push and SMS notifications immediately, followed by a voice call if the alert has not been acknowledged after 5 minutes.
- You can configure the same method multiple times. For example, you can define push notifications at 0, 1, and 2 minutes after the alert is created.
Accessing Opsgenie Via Browser
Once your account is set-up, the Opsgenie website can be accessed via Okta. You should have a blue Opsgenie icon in your menu. This allows access to configure your notification preferences, see on-call schedules, and more.
Opsgenie VCard
We recommend you import the OpsGenie VCard into your phone; so you know it's Opsgenie calling or texting you; and so it won't get marked as SPAM from your device.
https://opsgeniedownloads.s3-us-west-2.amazonaws.com/voice-sms-notifications/Opsgenie_vCard.vcf
Opsgenie Teams
Once you are configured to recieve notifications via the above steps, the next step is joining a team which generates notifications. If you wish to join a team, please contact the administrator of that team, the list of which can be seen here Opsgenie Team Owners.xlsx. If you would like to create a new team, please create a zendesk support ticket and our server platforms team will add you to this list.