Zoom Troubleshooting Video/Audio

VIDEO

 

1. Click up carrot and select Video Settings

 

2. Should be able to see yourself

If NOT, check:

  1. Privacy Lid on Camera itself is open
  2. Camera is selected in Video options as seen below ex: Logitech BRIO

 

Audio

 

1. Test Mic input. Make sure you can hear "Test 1, 2, 3"

 

If NOT, check:

  1. headset is powered on and connected. Should see device in drop down. Headset will tell you "Power on, battery, pc connected"
  2. toggle to different audio source. ex: Poly BT600

 

2. Speaker output. Test music will play. If not, differ to image below.

**Don't select DELL NVIDIA HIGH DEFINITION AUDIO**

 

**Helpdesk may ask user to install (if not already) Plantronics Hub Installer.

Found Here >> W:\UserInstall\windows\Plantronics. This will update the firmware on the headset.

 

**Submit a helpdesk ticket via Zendesk if further assistance is required**

 

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