Troubleshooting NetMotion Client
If you are having connectivity issues, first check the “mobility client” app by clicking the up arrow on taskbar.
If the “Mobility Client” is orange, please disconnect and reconnect with instructions below:
Step 1
Click the Start Menu and search for “Mobility Client”
Step 2
Click – Disconnect
Step 3
Click Connect – (wait 5-10 seconds until fully connected)
If you need to connect to a different server click on Configuration in the low left.
Then on the General tab under the Mobility server section select the ny9-netmotion1 or mn-netmotion1 server to see if that offers better performance, and click OK.
NOTE: We recommend netmotion.walleyetrading.net normally as it should normally pick the best server for you; but you can use the site specific servers instead to see if it helps your connectivity
Connected
Check Taskbar
Green = Good Connectivity